When you book and pay for your tour, you and your party are agreeing to the following Terms and Conditions, Tour Information and Privacy Policy:-

Booking

• The cost of the tour is £55 per person
• The tour includes a cream tea at Secret Cottage
• You will be inside Secret Cottage for one hour
• The tour includes transport from The Town Hall, The Square, Stow-on-Wold, GL54 1AF and back again
• The tour starts and finishes at the meeting point, which is outside the Town Hall, The Square, Stow-on-the-Wold GL54 1AF
• We do not do pickups or drop offs from anywhere else
• The tour leaves at the scheduled time and will not wait for anyone arriving late
• If you are late, you cannot take a taxi or drive your car to Secret Cottage
• The tour runs on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday (The tour does not run on Sundays)
• The tour starts at 16.30 and you will arrive back at approximately 18.00
• We do not run the tour on Sundays
• A condition of booking is that you and your guests have read and agreed to this Tour Information
• Children under five and pets are not permitted on the tour
• Children aged five and over pay the full tour price
• The booking price is per seat (children cannot sit on their parents lap)
• No discounts or concessions are available
• We are a mixed group tour with 8 seats available
• Ideal for solo travellers, couples and small groups
• The tour price of £55 is non-refundable, unless the tour is cancelled

Food and drink during the Secret Cottage Tour

• The cream tea experience lasts for one hour inside Secret Cottage
• When booking please advise of any special dietary requirements and allergies
• Currently, we can cater for Vegetarians, Vegans and Coeliacs (gluten free). We require two days’ notice by email for any dietary requirements and allergies. Therefore, should you buy your ticket within two days of the tour, or the same day as the tour, we may not be able to cater for you, there will not be enough time to prepare for your special diet or allergy. Please let the driver know at the start of your tour, or email us and we will endeavour to cater for your special diet and allergies, but this is not guaranteed
• We use our kitchen at Secret Cottage for some of the cooking and baking. Whilst we take extreme care to cater for those with allergens, we are unable to give any guarantees

Inside Secret Cottage

• There are two loos (toilets) upstairs – on the first and second floors. We do not have a loo (toilet) on the ground floor
• We do not have disabled facilities
• Our kitchen has been fully inspected and has been given a 5 star rating
• As this is a private home, photography is not allowed inside Secret Cottage, apart from the kitchen and the garden
• Drinks available are Earl Grey tea, coffee, decaffeinated tea and coffee, water, herbal teas and soft drinks

Pick up and drop off times

• The tour runs on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday (The tour does not run on Sundays)
• The tour starts at 16.30 and you will arrive back at approximately 18.00
• We do not run the tour on Sundays
• Please wait outside The Town Hall, The Square, Stow-on-the-Wold, GL54 1AF The minibus will arrive shortly before the tour starts
• It is advisable to arrive early, if you are late, the driver will not wait for you
• Please do not bring luggage, there isn’t enough room
• Have your ticket or booking reference ready to show the driver
• The tour will start promptly at the scheduled time
• If you are late and miss the start of the tour, we are unable to issue a refund, or provide a replacement tour
• If you miss the tour, you cannot take a taxi or car to Secret Cottage
• We do not do pickups or drop offs from anywhere else

If you are coming by car

Stow-on-the-Wold is an extremely popular tourist town. Assuming that you cannot get free parking, you will have to park in the car park. It is imperative that you leave at least half an hour to park up and make your way from the car park to the Town Hall

You must allow plenty of time to park your car, there can be a lot of traffic congestion during the summer months, so we suggest that you arrive early and explore the town

If you are late for the tour departure, we will not wait for you, even if you email or telephone us

If you are late and the minibus has gone you will not be refunded

If you are arriving by train

If you are coming by train from Oxford or LONDON-Paddington to Moreton-in-Marsh, please allow enough time to catch the ‘801’ bus service from Moreton-in-Marsh railway station to Stow-on-the-Wold

If you’re arriving and departing by train please check times before you travel by contacting National Rail Enquiries on +44 (0)3457 484950 or visit www.gwr.com. We are not liable if you miss your train for any reason. Tickets can be purchased at www.thetrainline.com Please see the following link for [train times]

If the train is late, we will not wait for you (it is advisable to catch an earlier train and explore the town of Stow-on-the-Wold (prior to your tour). If you miss the train or take the wrong train, we will not wait for you. We do not have additional guides or vehicles. Please do not telephone or email us to ask if we will wait. We will not do this because it is unfair on the other passengers who have arrived on time. If we had a spare guide and vehicle on standby, this would make the tour much more expensive

Our minibus

• Fully air conditioned
• Fantastic all-round raised visibility
• Luxurious and comfortable
• No smoking

Terms and Conditions

• We reserve the right to cancel the tour at any time with a full refund. In the unlikely event of us being unable to run the tour due to adverse weather conditions, you will be fully refunded
• Regrettably, we do not accept children under the age of five
• Please do not bring your suitcases or hand luggage as we do not have room on the minibus. Please see the following link for luggage storage. Luggage Storage
• If you are late and the minibus has left without you a refund will not be given
• If you miss the tour, you will not be entitled to a future credit or be able to go on the next scheduled tour, even if there is an empty seat
• Once you have booked, you cannot receive a refund for a cancellation
• No refund will be issued for missing the booked date of the tour.
• No refund will be issued for missing the booked timed start of the tour
• No refund will be issued for accidently booking the wrong date for the tour,
• You cannot change the booking date
• If you are coming by car, the postcode for The Town Hall, The Square, Stow-on-the-Wold is GL54 1AF. Parking is free. Please allow time for traffic
• We will start the tour promptly at 16.30, even if you contact us to let us know that you are going to be late, we regret that we will be unable to wait for you
• If you miss the start of the tour, we are unable to issue a refund or provide a replacement/free tour on the same day, or another day
• Smoking inside the minibus and cottage is not permitted.
• Taking photographs of pictures and paintings etc inside the cottage is not permitted
• Please remember that Secret Cottage is over 500 years old, you’ll need to be careful when using the elm staircases and when ducking under beams and doorways. The owners and their insurers are not liable for any accidents or injuries whilst you’re in the cottage or the garden
• Privacy Policy. One of the biggest changes to UK data privacy law has come into effect. The General Data Protection Regulation, also known as GDPR, means that you will have more control over how your data is used. By making a booking you are agreeing to us storing your personal details. Under no circumstances, will we use your email address(s) or personal information for anything other than contacting you about our tour. We will not share or sell your email address(s) or personal details to anyone. Should you wish your personal details to be deleted please email us

Privacy Policy

This privacy policy governs the privacy of this website www.secretcottage.co.uk and it’s users who choose to use it, hereafter known as the ‘Website’

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information https://www.google.com/privacy.html .

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process.
Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s [web addresses] (this is an example: https://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Content

All content both text, media and related data is the sole opinion of the respective owner. Nothing in the published content on this website is stated as authoritative information and no responsibility is taken for individuals acting on content that may subsequently result in detrimental effect on health, welfare, or psychological well being.

Comments

Comments are the sole opinion of the respective owner. We reserve the right to moderate all comments, including editing and deleting material that we consider unsuitable in any way to be published on this website. We also reserve the right to ban offensive users and visitors who attempts to breach our privacy policy, or disrupt the operation of the website.

The tour booking

Purchase of The Secret Cottage Tour requires some personal information, such as name, address, telephone number, etc; to be entered before completing the transaction. Some personal information may be stored on the website system to facilitate repeat transactions by the same customer. We use this information as part of the required transaction details ONLY. Your information is not in any way extracted, sold, traded, reused for marketing purposes or in any other way analysed without your prior knowledge and consent. In addition all shop transactions are carried out on secure SSL pages to safeguard your privacy and ensure security of purchase information.